1.1 Snapdesks GmbH, Wittestr. 30 Haus F, Berlin (hereinafter "Snapdesks") operates the website https://thisisatworld.com/ ("Website") and the app [https://atworld.App.link/download-deepview] ("App") to which these General Terms and Conditions ("GTC") Apply. Snapdesks is hereinafter referred to as "we", "us" or "our".
1.2 Snapdesks offers the option to book various services such as participation in events via the website. Memberships can be concluded via the App, which enables the booking of working premises, individual workspaces or other services (hereinafter "Services") offered by Snapdesks or partners of Snapdesks (hereinafter collectively and or individually "Providers"). It is also possible to book the attendance of an event via the App without a membership.
1.3 These GTC Apply to both consumers and traders. A consumer is any natural person who enters a legal transaction for purposes that are predominantly outside their trade, business or profession. A trader is a natural or legal person or a partnership with legal personality which, when concluding a legal transaction, acts in exercise of their trade, business or profession.
1.4 Via the Website and the App, Snapdesks mediates contracts between the users, both consumers and traders (or the companies representing these users, hereinafter "Companies"), and the Providers of services. If a service is booked, users must additionally accept the booking conditions and, if Applicable, the house rules of the respective Provider.
If clauses of these GTC are only relevant for certain categories of users, for example only for consumers or only for users who are not acting as consumers, this will be expressly indicated in the clauses concerned. If no such reference is made, the clause shall Apply to all users.
1.5 The users and companies, represented by the users, agree to the provisions of these GTC. By using the Website as well as by downloading the App and registering, the user enters into a user agreement with Snapdesks ("User Agreement"). Snapdesks reserves all rights in relation to access to and use of the App or the content.
2.1 Participation in events can be booked directly via the Website. No prior registration is required for this. The details of an event (e.g. date, time, location, participation fee, content, cancellation conditions, etc.) are specified in the respective service description.
2.2 In order to make a booking, certain personal information about the participant (such as name, email address, home address, etc.) and a payment method must be provided. By clicking on the "Order and Pay" button, a binding offer to participate in the booked event is made. The contract between the Provider and the participant is concluded upon receipt of a confirmation email from the Provider to the email address provided by the participant. The participation fee is due upon receipt of the confirmation email and the participant’s payment method is debited accordingly by the Provider or its payment service provider.
3.1 Before booking a service via the App for the first time, a user account must be created in the App. The user account is created based on the information provided and requires a name, a permanent e-mail address and a password. The provision of a so-called "disposable address", which is only temporarily valid, is expressly prohibited. If users wish to book a service, they must also provide a valid payment method, such as a credit card. Users undertake to provide complete and correct information and to always keep it up to date. The same Applies to information provided when booking a service and during the payment process.
3.2 Each user may only use one e-mail address per user account. Users may not pass on their access data to other persons and must keep their access data confidential. If a user or company becomes aware that a third party has gained knowledge of their login details, the user/company is obliged to change their login details immediately. Users and companies are also obliged to inform Snapdesks immediately if there are indications that a user account has been misused by a third party.
4.1 The App can be used to book services. To book access to certain premises, users who are consumers must first subscribe to a paid membership. If a company represented by a user wishes to book services, no paid membership is required. Participation in events can be booked via the App without a membership.
4.2 A paid membership is required, for example, to book a dedicated workstation (e.g. in an open workstation area or an open-plan office or access to a lobby) with a Provider on a daily and/or hourly basis. Users can choose from various memberships, the exact scope and duration of which are displayed in the App when the booking is made. By clicking on the "Start paid subscription now" button, the user submits an offer to conclude a contract. A membership contract is concluded with Snapdesks upon display of a confirmation message in the App. At this point, the membership fee is due and the specified payment method is debited accordingly by Snapdesks or its payment service provider. In addition, Snapdesks will send a confirmation e-mail with the details of the booked membership to the e-mail address provided by the user.
Information on the statutory right of withdrawal
The membership contract can be revoked within 14 days from the date of conclusion of the contract without specifying any reasons. To exercise the right of withdrawal, a clear declaration (e.g. by letter or e-mail) of this decision to withdraw from the contract must be sent to us, Snapdesks GmbH, Wittestr. 30 Haus F, 13509 Berlin, Tel: +49 (30) 24707054.
Users can but are under no obligation to use the template available here.
To comply with the withdrawal period, it is sufficient that the notification of the exercise of the right of withdrawal was sent before the expiry of the withdrawal period. The revocation can be sent to the following address:
[email protected]
Consequences of withdrawal
In the event of withdrawal, we shall refund all payments we have received from the user, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheap standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we receive notification of the revocation of this contract. For this repayment, we will use the same means of payment that was used for the original transaction, unless expressly agreed otherwise; in no case will fees be charged for this repayment.
If the user has requested that the membership should commence during the withdrawal period, he shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the time at which the user informs us of the exercise of the right of withdrawal with regard to this contract compared to the total scope of the services provided for in the contract.
4.3 The specific availability of the services and the respective service details are displayed in the App. To make a booking, the booking conditions and, if applicable, the house rules of the respective Provider must also be accepted. The contract for the booked service is concluded directly with the respective Provider. The presentation of the available services in the App does not constitute a legally binding offer.
4.4 If a user, or the company represented by the user, books a specific service from a Provider, by clicking on the "Book with obligation to pay" button for fee-based services and the "Book" button for free services, the user submits a binding offer to the Provider to book the service displayed in the booking overview ("Booking offer"). The contract for the booked service is concluded when a confirmation message is displayed in the App.
5.1 As part of the booking process, the user enters the details for booking a service, such as the date and location, and selects a corresponding offer. The user is then shown an overview page with the relevant information on which the details can be checked, for example with regard to the selected service, date, price and payment method. Otherwise, by clicking on the order button labeled "Book with obligation to pay" for fee-based services or "Book" for free services, the user can submit a binding offer to book in accordance with section 4.4 of these GTC. Depending on the specific service selected, the user can also specify the time of use of the service after the booking has been made. The user is then shown the selected service with a summary of the details.
5.2 The contractual provisions with details of the booked service including these GTC will be sent to the users in the App and with the notification of the confirmation of the booking by e-mail. Snapdesks does not store the contractual provisions.
6.1 Unless otherwise stated in individual cases, the costs for a booked service or membership include all ancillary costs associated with the respective booking, such as heating costs, electricity and water ("Booking fee").
6.2 Snapdesks has no influence on any fees charged by the user's bank in connection with the collection of the Booking fee. Any liability of Snapdesks in this respect is excluded.
If payment is processed by external payment service providers, it may be subject to the general terms and conditions of these providers. These must be taken note of accordingly before making the booking.
Cancellation conditions for users are shown in the App as part of the respective bookable service and are based on the agreed booking conditions of the Provider.
The App only serves to provide booking options and may contain links to third-party content as part of these functions. Snapdesks is not responsible or liable for such content. Snapdesks is further not responsible or liable for (i) the availability or accuracy of such content; or (ii) the information, products or services contained in or available through such content.
9.1 If you as a user are of the opinion that certain Provider content violates these GTC or is illegal under applicable law, you can report this directly in the service description using the “Submit report" function. Snapdesks will review the reported content. Snapdesks may remove bookable services or Providers if Snapdesks has reason to believe that an offer violates these GTC, is illegal under applicable law or causes harm to Snapdesks, users or third parties. In making such decisions, Snapdesks will consider not only the particular violation, but also whether there have been repeated violations of these GTC or applicable law.
9.2 Whenever Snapdesks removes a bookable service or Provider or decides to maintain it despite a report, Snapdesks will notify the reporting user or Provider and state the reasons for the decision. Snapdesks will also provide the opportunity to file an objection against the decision if the reporting user or Provider does not agree with it.
9.3 If users violate these GTC or repeatedly submit unfounded reports or complaints, Snapdesks reserves the right to temporarily suspend the processing of reports and complaints from these users. This may be the case if reports or complaints are repeatedly submitted without justification or in an abusive and extensive manner. When making the decision, Snapdesks takes into account, for example, the number of previous abuses of the reporting and complaints system. The possible duration of a temporary suspension depends on the number of abuses identified. If we determine that users are repeatedly abusing the reporting and complaints system, Snapdesks will send the users prior warning before suspending processing of their complaints. Users have the right to challenge the decision under applicable law. Users furthermore have the right to choose a certified out-of-court dispute resolution body to resolve disputes related to a reporting or complaint decision we have made and may file an appeal. The European Commission will maintain a list of approved out-of-court dispute resolution bodies for this purpose.
10.1 In accordance with Article 11 DSA, Member State Authorities, the European Commission and the European Board for Digital Services may contact Snapdesks via this e-mail address:
[email protected] with regard to the DSA. Communication can take place in German and English.
10.2 In accordance with Article 12 of the DSA, users can contact Snapdesks via this e-mail address:
[email protected] for questions relating to the DSA.
11.1 The user may terminate the User Agreement regarding the app at any time by notifying Snapdesks in text form (e-mail to [email protected] ) without notice. In addition, the user may stop using the App at any time without giving reasons by deleting the user account via the menu items “You" – “Profile” - "Delete account".
11.2 Snapdesks is entitled to discontinue, restrict or change the provision of the App at any time. In addition, Snapdesks is entitled to terminate the User Agreement regarding the App at any time without notice by notifying the user in text form (e-mail is sufficient) and/or via the App and to block the user's and tenant's access to the App when the termination takes effect. In the event of violations of these GTC, Snapdesks is entitled to block access to the App without notice with immediate effect and to terminate the User Agreement. Any membership fees already paid for a current period will be refunded pro rata in such cases. Further claims remain unaffected.
11.3 Upon termination, the user accounts created and access to the App for users will be deleted, unless mandatory legal requirements make longer storage necessary.
12.1 Snapdesks is liable for damages arising in the context of or in connection with the use of the App if they are based on a grossly negligent or intentional breach of duty by Snapdesks or one of Snapdesks' legal representatives or vicarious agents.
12.2 In addition, Snapdesks shall be liable for the negligent breach of material obligations, the breach of which jeopardizes the achievement of the purpose of the contract, as well as for the breach of obligations, the fulfilment of which is essential for the proper performance of the contract and on the observance of which the user or the company represented by him regularly relies. The above limitation of liability shall not apply in the event of culpable injury to life, body or health and for the fraudulent concealment of defects. Any other liability of Snapdesks is excluded.
12.3 The user and, if applicable, the company it represents, agrees to indemnify, defend, hold harmless and defend Snapdesks from and against any and all claims and liability arising out of or in any way related to the user's failure to comply with these terms.
13.1 Snapdesks is entitled to amend these GTC at any time and without giving reasons. Snapdesks will notify users of the amended GTC by e-mail and by publishing the updated GTC in the App. The amended GTC shall enter into force unless the user objects to them in writing (e-mail is sufficient) within 14 days of notification by Snapdesks. In the event of an objection submitted in due time, Snapdesks is entitled to terminate the User Agreement with the consequences set out in Section 11.
13.2 German law applies to traders. German law applies to consumers if they have their habitual residence in Germany or their habitual residence is in a country that is not a member state of the European Union. If consumers have their habitual residence in a member state of the European Union, German law also applies, whereby mandatory provisions of the state of habitual residence remain unaffected.
13.3 For traders, the exclusive place of jurisdiction for any disputes in connection with the subject matter of these GTC and these GTC themselves is Berlin.
