1.1 Snapdesks GmbH, a company based in Wittestr. 30 Haus F, Berlin ("Snapdesks") operates the website https://thisisatworld.com/ ("Website") and the app https://atworld.app.link/download-deepview ("App") to which these General Terms and Conditions ("GTC") apply. Snapdesks is hereinafter referred to as "we", "us" or "our".
Snapdesks offers the possibility to book various services such as participation in events via the Website. Memberships can be concluded via the App, which enables the booking of working premises, individual workspaces or other services ("Services") offered by Snapdesks or partners of Snapdesks (collectively and or individually "Providers"). In some cases, users can also book certain individual Services independently of a membership. Depending on the type of membership, credits can be used to make bookings, as described in detail in section 5 of these GTC. Additionally, it is possible to book the attendance of events via the App without a membership
1.2 These GTC apply to both consumers and businesses. A consumer is any natural person who enters a legal transaction for purposes that are predominantly outside their trade, business or profession. A business is a natural or legal person or a partnership with legal personality which, when concluding a legal transaction, acts in exercise of their trade, business or profession.
1.3 Via the Website and the App, Snapdesks mediates contracts between consumers or businesses (or employees belonging to the business, generally referred to as "Business") (consumers and Businesses hereinafter collectively referred to as "Users") and the Providers of Services. If a Service is booked, Users must additionally accept the booking conditions and, if applicable, the house rules of the respective Provider. If clauses of these GTC are only relevant for certain categories of Users, for example only for consumers or only Businesses, this will be expressly stated in the clauses concerned. If no such reference is made, the clause shall apply to all Users.
1.4 Users agree to the provisions of these GTC. By using the Website as well as by downloading the App and registering, the User enters into a user agreement with Snapdesks ("User Agreement"). Snapdesks reserves all rights in relation to access to and use of the App or the content.
2.1 Participation in events can be booked directly via the Website. No prior registration is required for this. The details of an event (such as date, time, location, participation fee, content, cancellation conditions, etc.) are specified in the respective Service description.
2.2 In order to make a booking, certain personal information (such as name, email address, home address, etc.) and a valid payment method must be provided. By clicking on the "Order and pay" button, a binding offer to participate in the booked event is made. The contract between the Provider and the participant is concluded upon receipt of a confirmation email sent by the Provider to the email address provided by the participant. At this point, the participation fee is due and the participant’s payment method is debited accordingly by the Provider or its payment service provider. If the participation fee cannot be collected via the specified payment method, Snapdesks is entitled to cancel the booked Service.
3.1 Before the first booking of a Service via the App, a user account must be created in the App. The user account is created on the basis of the information provided and requires a name, a permanently used email address and a password. The provision of a so-called "disposable address", which is only temporarily valid, is expressly prohibited. If Users wish to book a Service or membership, they are required to provide a valid payment method, such as a credit card. Users undertake to provide complete and correct information and to always keep it up to date. The same applies to information provided when booking a Service and during the payment process.
3.2 Each User may only use one email address per user account. Users may not pass on their access data to other persons and must keep their access data secret. If a User becomes aware that a third party has obtained knowledge of their login details, the User is obliged to change their login data immediately. Further, Users are obliged to inform Snapdesks immediately if there are indications that a user account has been misused by a third party.
4.1 The App can be used to book individual Services or to take out a paid membership with a specific scope of Services.
4.2 The individual availability of the Services and the respective Service details are displayed in the App. The contract for the booked Service is concluded directly with the respective Provider. The presentation of the available Services in the App does not constitute a legally binding offer.
4.3 If a User books a specific Service from a Provider by clicking on the "Order and pay" button for fee-based services and the "Order" button for free services, the User submits a binding offer to the Provider to book the Service shown in the booking overview ("Booking Offer"). The contract for the booked Service is concluded when a corresponding confirmation message is displayed in the App. In addition, Snapdesks sends a confirmation email with the details of the booked Service to the email address provided by the User. If a Service is offered for booking by a Provider outside of the App, the individually agreed terms and conditions shall apply accordingly.
4.4 Memberships for consumers
(a) Consumers are required to take out a paid membership to book, for example, a dedicated workstation (e.g. in an open workstation area or an open-plan office or access to a lobby) with a Provider on a daily and/or hourly basis. Consumers can choose from various memberships, the exact scope and duration of which are displayed in the App immediately before a membership is concluded. By clicking on the "Subscribe and pay" button, the consumer submits an offer to conclude a contract. A membership contract is concluded with Snapdesks by displaying a confirmation message in the App. At this point, the membership fee is due, and the specified payment method is debited accordingly by Snapdesks or its payment service provider. In addition, Snapdesks will send a confirmation email with the details of the booked membership to the email address provided by the consumer.
(b) For consumers, the statutory right of cancellation according to section 14 of the GTC applies.
(c) The minimum term of the membership is determined by the conditions displayed in the App at the time the contract is concluded. Upon expiry of the minimum term, the membership will automatically renew for successive one-month periods unless terminated with one month’s notice effective at the end of the initial term or any renewal period. The minimum term and each subsequent renewal period are collectively referred to as a "Membership Cycle".
(d) The amount of the respective monthly membership fee is displayed to the consumer in the App before a membership is concluded.
(e) The designated payment method will be debited immediately for the first month’s membership fee upon conclusion of the membership. The same payment method will be charged on the corresponding calendar date in each subsequent Membership Cycle (e.g., if the membership starts on 3 April, the fee will be charged on the 3rd of each following month). If this date does not exist in a given month, the charge will occur on the next business day.
(f) If, for any reason, Snapdesks or its payment service provider is unable to debit the membership fee, the debit will be attempted again as soon as practically possible. It is mandatory for the User to provide a current and valid payment method accepted by Snapdesks. If it is not possible to collect the membership fee based on the payment method on file and the User does not provide another accepted and valid payment method within 14 calendar days, Snapdesks is entitled to terminate the membership without notice. Snapdesks is also entitled to terminate the membership without notice if the consumer violates the GTC, in particular by misusing bookable Services or violating ethical principles.
(g) Upon termination of membership, for whatever reason, the consumer loses access to the Services covered by the membership. The consumer may continue to use the App without a membership, subject to other provisions of these GTC (e.g., when booking individual Services).
(h) Snapdesks may occasionally offer consumers to begin their membership with a free trial. This may consist of one or more free Membership Cycles directly following the conclusion of the membership. The duration and scope of any such trial period will be displayed in the App immediately prior to concluding a membership that includes a trial period. Any trial period does not affect the agreed minimum term for memberships for consumers. Upon expiry of the trial period, the membership automatically converts into a regular paid membership at the agreed membership fee. Accordingly, consumers must provide a valid payment method accepted by Snapdesks at the time of entering into a membership that includes a free trial. Trial periods may be subject to additional conditions and restrictions imposed by Snapdesks. Unless otherwise stated, trial periods are non-transferable, cannot be combined with other offers or redeemed for real value and are generally available only once per consumer. If we determine immediately or subsequently that the aforementioned conditions are not met with regard to a consumer who has concluded a membership with a trial period, we reserve the right to cancel the membership with immediate effect or to deny the trial membership altogether.
4.5 Users of corporate memberships
(a) Snapdesks offers corporate memberships to Businesses (“Corporate Memberships”). The consumer memberships displayed in the App are not available to Businesses. Corporate Memberships are subject to a separate business membership agreement, which Businesses enter directly and individually with Snapdesks.
(b) Corporate Memberships authorize a number of Users agreed between the Business and Snapdesks to book Services in accordance with the individually agreed terms and conditions. Such Users may only be the Business' own employees (employees, persons similar to employees, trainees). If such a User loses the aforementioned status, their authorization to use the Services of the Corporate Membership ends at this point in time. Such Users are free to use the App in another way, for example by taking out a consumer membership.
(c) Users who use Services as part of a Corporate Membership are also free to use the App in other ways. For example, by taking out an additional membership for consumers or by booking individual Services.
4.6 Booking individual Services from Snapdesks as a Provider
(a) The booking of certain Services via the App, which are provided by Snapdesks as a Provider, is subject to a fee (e.g. the booking of a meeting room operated by Snapdesks on a daily or hourly basis). The exact scope of Services, the Service duration and the Service period are displayed for the User in the App immediately before submitting the booking offer. By clicking on the "Order and pay" button, the User submits a binding offer to Snapdesks to conclude a contract. A contract for the Service is concluded with Snapdesks by displaying a confirmation message in the App. At this time, the booking fee is due, and the deposited payment method will be debited with the corresponding amount from Snapdesks or its payment service provider no later than 7 calendar days before check-in. If the booking is made less than 7 calendar days before check-in, the invoice amount is due for payment immediately. In addition, Snapdesks will send a confirmation email with the details of the booked Service to the email address provided by the User.
(b) The User has no entitlement to change, reschedule, or otherwise rebook Services once booked. However, depending on the availability of Services, bookings (including booked technology, catering, etc.) can be rebooked up to 7 calendar days before the original service period without additional fees. Depending on the alternative Service selected, additional booking fees may be incurred (e.g. different service location, different scope of Service).
(c) Users may cancel booked Services (including technology, catering, etc.) prior to the start of the service period by notifying Snapdesks in writing (e.g., via email to [email protected]). Snapdesks is entitled to flat-rate compensation based on the time between the cancellation and the scheduled service period, as follows: If a User cancels at least 14 calendar days before the service period, Snapdesks will receive compensation equal to 25% of the booking fee. If a User cancels between 7 and 13 calendar days before the service period, Snapdesks will receive compensation equal to 50% of the booking fee. If a User cancels less than 7 calendar days before the service period or if Snapdesks is entitled to cancel during this period, Snapdesks will receive the full booking fee as compensation.
(d) The statutory right of cancellation for consumers pursuant to section 14 of the GTC remains unaffected by the above provisions.
(e) It is mandatory for the User to provide a current and valid payment method accepted by Snapdesks. Payment of the booking fee is due no later than 7 calendar days before the start of the service period. A utilization of the booked Service is only possible if payment is received on time. If the booking fee cannot be collected via the deposited payment method, the User is obliged to deposit an alternative, valid payment method that enables collection by the day of the booked Service at the latest. If payment is not made in due time, Snapdesks is entitled to cancel the booked Service. In this case, Snapdesks' right to payment of the relevant cancellation fee pursuant to section (c) of this clause shall remain unaffected.
(f) Special provisions for Teamspaces: If Snapdesks offers so-called Teamspaces as an individual Service via the App, their exact scope of Services is specified in the App. Teamspaces are only available for bookings for commercial or (self-employed) professional purposes. Users are responsible for the behavior of their guests or employees who make use of a booked Teamspace. When using Teamspaces, appropriate consideration must be shown with the aim of avoiding disruption to other users of the building. Subject to any other mandatory statutory provisions, Users are fully liable for any damage caused by themselves, guests or employees in connection with the use of a Teamspace.
5.1 Depending on the type of membership concluded by a User, in particular a Business that has authorized the User for membership Services, the User may receive a certain number of so-called ATworld Credits ("Credits").
5.2 Users who use ATworld via a Corporate Membership will be shown the total number of Credits available for their Business in their personal user account, provided this is included in the membership and available. Credits that are available as part of a Corporate Membership can be used by all Users of the business in accordance with the priority principle.
5.3 Credits can generally be used to book Services via the App (e.g., day tickets, conference rooms or catering, etc.). The exact number of Credits required for bookings is shown in the App. Where provided for in the cancellation or booking conditions displayed for the respective Service in the App, Credits will be refunded in the event of a cancellation by the User.
5.4 Credits that are available to Users on a recurring monthly basis as part of a Corporate Membership can only be used within the current calendar month in which they were received and then expire, i.e., they cannot be transferred to future months. Credits that may be available in addition to, and therefore outside of, the regular monthly crediting of a Corporate Membership or that have been credited to Users by other means can be used during the entire term of the User Agreement. If credits expire at the end of a current calendar month, this will be displayed in the App.
5.5 If the membership is cancelled or the User Agreement with Snapdesks is otherwise terminated, any unused Credits will expire upon termination. Unused Credits will not be refunded or paid out.
5.6 Credits are not a substitute for real currency, do not earn interest, and have no actual monetary value. Unless required by law, all bookings made using Credits are final and non-refundable. Credits may not be transferred, traded, gifted, or otherwise exchanged.
6.1 As part of the booking process, the User enters the details for booking a Service, e.g., the date and location of the desired Service, the selected membership, the desired number of Credits if applicable, and selects a corresponding offer. The User is then shown an overview page with the relevant information on which the details can be checked, for example with regard to the selected Service, date, price and payment method. Otherwise, by clicking on the order button labelled "Order and pay"/"Subscribe and pay" for feebased services or "Order" for free Services, the User can submit a binding offer to book in accordance with section 4.3 of these GTC or section 4.4 of these GTC with regard to memberships for consumers. Depending on the specific Service selected, the User can also specify the time of utilization of the Service after the booking has been made. The User is then shown the selected Service with a summary of the details.
6.2 The contractual provisions with details of the booked Service, including these GTC, are sent to the User in the App and with the notification of confirmation of the booking by email. Snapdesks does not store the contractual provisions.
7.1 The costs for a booked Service or membership include - unless otherwise stated in individual cases - all ancillary costs associated with the respective booking, such as heating costs, electricity and water ("Booking Fee").
7.2 Snapdesks has no influence on any fees charged by the User's bank in connection with the collection of the Booking Fee. Any liability of Snapdesks in this respect is excluded.
If payment processing is carried out by external payment service providers, this may be subject to the general terms and conditions of these providers. These are to be taken note of accordingly before making the booking.
The cancellation conditions for Users are shown in the App as part of the respective bookable Service and are based on the agreed booking conditions of the Providers or, in the case of memberships, Credits and individual Services provided by Snapdesks as a Provider, on these GTC.
The App only serves to provide booking options, the Website serves to provide general information and enables the booking of certain individual Services. The App and Website may contain links to third-party content as part of these functions. Snapdesks is not responsible or liable for this content. Snapdesks is further not responsible or liable for (i) the availability or accuracy of such content; or (ii) the information, products or services contained in or available through such content.
10.1 If you as a User are of the opinion that certain Provider content violates these GTC or is illegal under applicable law, you can report this directly in the service description using the "Report this entry" function. Snapdesks will review the reported content. Snapdesks may remove bookable Services or Providers if Snapdesks has reason to believe that an offer violates these GTC, is illegal under applicable law or causes harm to Snapdesks, Users or other third parties. In making such decisions, Snapdesks will consider not only the specific violation, but also whether there have been repeated violations of these GTC or applicable law.
10.2 Whenever Snapdesks removes a bookable Service or Provider or decides to maintain it despite a report, Snapdesks will notify the reporting User or Provider and provide the reasons for the decision. Snapdesks will also provide the opportunity to appeal if the reporting User or Provider does not agree with the decision.
10.3 If Users violate these GTC or repeatedly submit unfounded reports or complaints, Snapdesks reserves the right to temporarily suspend the processing of reports and complaints from these Users. This may be the case if reports or complaints are repeatedly submitted without justification or in an abusive and extensive manner. When making the decision, Snapdesks takes into account, for example, the number of previous abuses of the reporting and complaints system. The possible duration of a temporary suspension depends on the number of abuses identified. If we determine that Users are repeatedly abusing the reporting and complaints system, Snapdesks will send a prior warning before suspending the processing of complaints. Users have the right to appeal the decision or take legal action. Furthermore, Users also have the right to choose a certified out-of-court dispute resolution body to resolve disputes related to a reporting or complaint decision made by us and may file an appeal. For this purpose, the European Commission will maintain a list of authorized out-of-court dispute resolution bodies.
11.1 In accordance with Article 11 DSA, Member State authorities, the European Commission and the European Digital Services Council may contact Snapdesks via this email address:
[email protected] with regard to the DSA. Communication can be in German and English.
11.2 In accordance with Article 12 of the DSA, Users can contact Snapdesks for enquiries about the DSA via this email address: [email protected].
12.1 The User may terminate the User Agreement regarding the App at any time by notifying Snapdesks in text form (email to [email protected]) without notice. In addition, the User may stop using the App at any time without giving reasons by deleting the user account via the menu items "Profile" - "Delete account".
12.2 Snapdesks is authorized to discontinue, restrict or change the provision of the App at any time. In addition, Snapdesks is entitled at any time to terminate the User Agreement regarding the App without notice by notifying the User in text form (email is sufficient) and/or via the App and to block the Users’ access to the App upon the termination taking effect. In the event of violations of these GTC, Snapdesks is entitled to block access to the App without notice with immediate effect and to terminate the User Agreement. Any membership fees already paid for a current period will be refunded pro rata in such cases. Further claims remain unaffected.
12.3 Upon cancellation, the user accounts created and access to the App for Users will be deleted, unless mandatory legal requirements make longer storage necessary.
13.1 Snapdesks shall be liable for damages arising in the context of or in connection with these GTC,the use of the Website, the App or the Services offered by Snapdesks, if these are based on a grossly negligent or intentional breach of duty by Snapdesks or one of Snapdesks' legal representatives or vicarious agents.
13.2 In addition, Snapdesks shall be liable for the negligent breach of material obligations, the breach of which jeopardizes the achievement of the purpose of the contract, as well as for the breach of obligations, the fulfilment of which is essential for the proper performance of the contract and on the observance of which the User regularly relies. The above limitation of liability shall not apply in the event of culpable injury to life, body or health and for the fraudulent concealment of defects. Any other liability of Snapdesks is excluded.
13.3 The User undertakes to indemnify, defend, compensate and hold Snapdesks harmless from and against any and all claims and liability arising out of or in any way connected with non-compliance with the GTC.
Information on the statutory right of cancellation
The contract for membership or an individual Service can be cancelled within 14 days from the date of conclusion of the contract without giving reasons. To exercise the right of cancellation, a clear declaration (e.g. by letter or email) of this decision to cancel the contract must be sent to us, Snapdesks GmbH, Wittestr. 30 Haus F, 13509 Berlin, Tel: +49 (30) 24707054.
You may use the cancellation form available here, but this is not mandatory.
In order to comply with the cancellation period, it is sufficient that the notification of the exercise of the right of cancellation was sent before the expiry of the cancellation period. The cancellation can be sent to the following addresses:
Consequences of cancellation
In the event of cancellation, we must refund all payments that we have received from the User, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheap standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we receive notification of the cancellation of this contract. For this repayment, we will use the same means of payment that was used for the original transaction, unless expressly agreed otherwise; in no case will fees be charged for this repayment.
If the User has requested that the membership should commence during the cancellation period, the User shall pay us a reasonable amount corresponding to the proportion of the Services already provided up to the time at which the User notifies us of the exercise of the right of cancellation with regard to this contract compared to the total scope of the Services provided for in the contract.
15.1 Snapdesks is authorized to amend these GTC at any time and without giving reasons. Snapdesks will notify Users of the amended GTC by email and by publishing the updated GTC in the App. The amended GTC shall enter into force unless the User objects to them in writing (e-mail is sufficient) within 14 calendar days after notification by Snapdesks. In the event of an objection submitted in due time, Snapdesks is entitled to terminate the User Agreement with the consequences set out in Section 12.
15.2 German law applies to businesses. For consumers, German law applies if they have their habitual residence in Germany or their habitual residence is in a country that is not a member state of the European Union. If consumers have their habitual residence in a member state of the European Union, German law also applies, whereby mandatory provisions of the state of habitual residence remain unaffected.
15.3 For businesses, the exclusive place of jurisdiction for any disputes in connection with the subject matter of these GTC and these GTC themselves is Berlin.
